Preface: That question has been answered by Jeff Albion in comments on an answer to question dba account. Nevertheless, I think it's worthwhile to document it here on its own, in an attempt to protect folks from an unexpected change in the available services...
A fictional question:
In case I have lost access to my database (say, because of a forgotten DBA password, data corruption or the like) and the data is considered important and I have no backup available (so I would certainly have to take the blame!): Is there a chance to get help from any Sybase professional service that could try to salvage the data?
Hint: Until now, we used to tell:
- What has failed with your backup/restore plan? (Oh, you don't have one...?!)
- Yes, there is, contact Tech Support, they provide a (paid) data salvage service for such cases but cannot guarantee that any data will be recoverable.
Note: The mentioned second hint would never apply when using a database with strong encryption, and the key gets lost. For such cases, the docs have always contained a very clear warning:
Caution
For strongly encrypted databases, be sure to store a copy of the key in a safe location. If you lose the encryption key there is no way to access the data, even with the assistance of technical support. The database must be discarded and you must create a new database.
The reader might conclude from this warning that for other cases technical support will be able to help...